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Editorial · September 13, 2020

Online Learning Safety for Kids: Platform and Privacy Checks

By the editorial panel · Vietnam Trusted Brands

Online learning safety starts with one rule: know who sees your child's data. Many schools moved classes online this year, and families now meet new apps weekly. A few quick checks can keep accounts, photos and names safe.

Check who runs the platform

Start with the basics. Find the company name, a contact address and a privacy page. If you cannot find these in two minutes, treat that as a warning.

Ask the school who chose the app. It is better when the school or district makes that choice, and not one teacher alone. A school can then review the app once, for every class. Ask whether parents will get a list of approved apps and links to each privacy notice.

Use only the apps the school names. Free tools picked up from an ad or a group chat have not been checked by anyone you know.

Sources: U.S. Federal Trade Commission, Complying with COPPA: Frequently Asked Questions, section on COPPA and schools.

Read what the app collects

Open the privacy notice and look for three things. What does the app collect? How is it used? How long is it kept?

Names and class lists are normal for a school tool. Home addresses, phone contacts, exact location and photos are not needed for most lessons. If an app asks for more than the lesson needs, ask why.

Watch for ads. An app that uses student data to show ads or build a profile of your child is not working only for education. In the United States, the Federal Trade Commission says a school can agree to data collection for learning only. If the company uses the data for its own business aims, it needs the parent's direct consent. The same question is fair for any family, anywhere.

Sources: U.S. Federal Trade Commission, Complying with COPPA: Frequently Asked Questions, section on COPPA and schools.

Ask about deleting data

Good platforms let the school see the data they hold and delete it. Ask these plain questions before your child signs up.

  • Can the school review what the app stored about my child?
  • Can that data be deleted when the course ends?
  • What security steps protect it?
  • What is the deletion and retention policy?

If the answer to the first two questions is no, think twice. A tool that keeps data forever and will not let anyone remove it is a poor fit for children.

Sources: U.S. Federal Trade Commission, Complying with COPPA: Frequently Asked Questions, section on COPPA and schools.

Set up accounts the safe way

Account setup is where most small mistakes happen. Use these habits at home.

  • Create the account with a parent or teacher beside the child.
  • Use a first name or a class code, not a full name or a school photo, as the display name.
  • Pick a long, unique password for each app. Do not reuse the one for email.
  • Turn on the strictest privacy setting, and switch off public profiles and open chat if you can.
  • Keep the video call link private. Do not post it on social media.

Sit with your child during the first few lessons. Look at what the app shows other users and what the camera and microphone can reach.

Teach children three habits

Tools help, but habits matter more. Teach your child three short rules.

  1. Never share a home address, phone number or password in a chat.
  2. Only accept people from your class. Tell an adult about a stranger who joins.
  3. If something online feels wrong, close the window and tell a parent or teacher. You will not be in trouble.

Agree on where devices are used. A shared room is better than a closed bedroom for younger children. Talk about what to do if a classmate is unkind in a class chat. Keep the door open for questions.

General information, not medical advice.

A short checklist for schools

For teachers and school leaders, a one page list works well.

  • Keep a list of approved apps, with the owner and privacy link for each.
  • Decide at school level, not teacher by teacher, which tools children may use.
  • Send parents the list and the notices.
  • Ask each company the same questions about data, ads, deletion and security.
  • Review the list each term and drop tools that are not used.

Online services, and the data they hold, are a matter of public rules in many countries. Whatever the rules are where you live, you can still ask schools and platforms in plain words how they handle your child's information, who can see it and when it is deleted.

Sources: U.S. Federal Trade Commission, Complying with COPPA: Frequently Asked Questions, section on COPPA and schools.

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Filed September 13, 2020 · All news · Methodology